1. Data of the Service Provider
Spirit Hotel Gyógyszálloda Limited Company
2. General rules
2.1. Present "General Business Terms and Conditions" regulate the use of the lodgings and related services provided by the Service provider.
2.2. Special, unique conditions do not constitute part of the indicated General Business Terms and Conditions, but do not exclude drawing up special agreements with tour operators, organisers, from time to time with conditions adjusting to the type of the business.
3. Contracting party
3.1. The services provided by the Service provider are used by the Guest.
3.2. In the event if an order for services is placed directly with the Service provider, the Guest is qualified the Contracting party. The Service provider and the Guest jointly - if the terms and conditions are met - become contracting parties (hereinafter Parties).
3.3. In the event if an order for services is placed with the Service provider by a third party commissioned by the Guest (hereinafter Agent) the terms and conditions of the cooperation shall be regulated by the contract concluded between the Service provider and the Agent. In this case the Service provider is not obliged to examine if the representation of the Guest by the third party is lawful.
4. The contract, the reservation, modifications, obligation for notification
4.1. Upon written or verbal inquiry by the Guest, Service provider makes an offer. If no order is placed within 72 hours of sending the offer, the obligation of the Service provider for the offer ceases to be binding.
4.2. The Contract enters into effect when the Service provider confirms in writing the verbal or written booking of the Guest, and as such is qualified a Contract concluded in writing. Any booking, agreement, modification or the confirmation of these by the Service provider are not qualified as contracts.
4.3. The Contract on the use of accommodation-services is concluded for a definite period of time.
In this case the Service provider may request the payment of the fee of the already provided services.
4.4. The Contract can only be modified and/or complemented by a written agreement signed by the Parties.
5. Terms of cancellation
5.1. Unless otherwise determined by the Service provider in its offer, the accommodation- service can be cancelled without a penalty payment obligation till 2 p.m. local time on the 3rd day before of arrival.
5.2. In case of reservation of products with special terms, group arrivals or events, the Service provider shall establish different terms set down in an individual Agreement.
6.1. The Service provider’s room rates (Rack Rate) are on display in the hotel rooms or the front office of the hotel. The price lists of other services are available at the hotel departments (restaurant, spa, wellness).
6.2. The Service provider reserves the right to change its published rates without prior notification.
6.3. When publishing its rates the Service provider shall indicate the tax content of the rates (VAT, Local Tax) valid at the time of the offer in line with the regulations of the law. The Service provider shall transfer all surplus burdens arising from the amendment of the prevailing tax law (VAT, Local Tax) to the Contracting party following notification thereof.
6.4. You will find discounts, special rates and offers at spirithotel.eu.
7. Special offers for families
7.1. Accommodation for children under the age of 3 is free of charge if he/she stays in the same room with the parents. Accomodation for children between the age of 3 and 5 takes € 40,- with half-board, if he/she stays in the same room with the parents. Accomodation for children between the age of 6 and 12 takes € 60,- with half-board, if he/she stays in the same room with the parents.
8. Payment terms, guarantee
8.1. The value of the services provided by the Service provider are to be paid by the Contracting party following the use of the services and prior to departure from the hotel, however, based on special agreement there may be a possibility for subsequent payment.
8.2. To guarantee the contractual use of the services provided and the payment of the value of the services the Service provider may;
8.3. The Contracting party can effect payment in HUF and/or
8.4. Any costs related to any payment method are to be born by the Contracting party.
9. Terms and conditions of using the hotel services
9.1. The Guest can check in on the day of arrival after 2 p.m., and is requested to check out on the departure day before 11 a.m., except in the cases if the Service provider allow to avail the Guest of an Early check in, or Late check out according to a prior agreement.
9.2. Should the guest wish to occupy the room before 6 a.m. on the day of arrival the previous night is going to be charged too.
10.1. Pets can generally be taken to the hotel of the Service provider at a charge of € 15,-. They can be kept in the rooms and use the common areas to access the rooms under the supervision of the Guest, however, they cannot be taken to any other premises (restaurant, swimming pool etc.).
10.2. The Guest will be held fully liable for the damages caused by his/her pet.
11. Rejecting the performance of the Contract, ceasing of the obligation to provide services
11.1. The Service provider is entitled to withdraw from the Contract on providing accommodation-service without delay, and reject rendering the services if:
11.2. In the event if the Contract between the parties is not performed due to "vis major" the Contract expires.
12. Guarantee for accommodation
12.1. In the event if the hotel of the Service provider is unable to ensure the services listed in the Contract through his own fault (e.g. overbooking, temporary problems of operation, etc.), the Service provider is obliged to ensure accommodation for the Guest without delay.
12.2. The Service provider is obliged;
12.3. If the Service provider fully meets these obligations, and if the Guest has accepted the replacement accommodation, no subsequent claim for compensation will be accepted.
13.1. In the event if during the time of using the accommodation-service the Guest is taken ill and is not able to care for his/herself on his/her own, the Service provider is to offer medical help.
13.2. If the Guest falls ill or dies the Service provider will require a cost compensation from the dependent, heir or person settling his/her accounts, for the possible medical costs, the value of services used prior to the death and the incidental damages done to the equipment and furniture in the hotel related to the disease/death.
14. Rights of the Contracting party
14.1. Pursuant to the Contract the Guest is entitled to the proper use of the ordered room and establishments of the accommodation place that belong to the usual service sphere, and are not under the effect of special conditions.
14.2. The Guest may complain about the performance of the services provided by the Service provider during his/her stay at the accommodation place. The Service provider is obliged during this period to handle complaints justifiably sent to him in writing (or minuted by him).
14.3. Any right of the Guest for complaint terminates after departing from the accommodation place.
15. Obligations of the Contracting party
15.1. The Contracting party is obliged to settle the value of the contractually ordered services until the date and with the method laid down in the Contract.
15.2. The Guest ensures that children under the age of 14 belonging to his responsibility shall stay in the hotel of the service provider only under adult supervision. The parents are fully responsible for the damages caused by the children belonging to them. The children under the the age of 14 are not allowed to visit any thermal pools and saunas of the Service provider due to health issues. The responsibiliy of supervision is belonging to the parents in this respect.
15.3. The Guest shall not bring in any of his own food or drink to any units of the hotel.
16. Compensation liability of the Contracting party
The Guest shall be held liable for all damages and inconvenience suffered by the Service provider or a third person out of the fault of the Guest, his escort or any person(s) belonging to his responsibility. This liability remains to be in effect even if the aggrieved has the right to claim compensation of his damages directly from the Service provider.
17. Rights of the Service provider
In the event if the Guest does not live up to his fee payment obligation related to the used or contractually ordered but not used services carrying a penalty, the Service provider - to ensure his claim - has a right of pledge on the Guest's personal belongings he has taken with him to the hotel.
18. Obligations of the Service provider
The Service provider shall;
19. Compensation liability of the Service provider
19.1. The Service provider shall be liable for all damages suffered by the Guest caused within the establishment by the Service provider or his employee.
19.2. The Service provider shall also be liable for damages suffered by guests because of the loss, damage or destruction of their things if these were put in places that are designated by the Service provider or usually used for this purpose or in their room’s safe and to things he has handed over to an employee of the Service provider whom he could believe to be authorised to receive his things.
19.3. The extent of indemnification is fifty times the sum of the contractual daily room rate, except if the damage is less than that.
In the course of performing its contractual obligations the Service provider is obliged to act in line with the Act LXIII. of 1992 on the Protection of Personal Data and the Disclosure of Information of Public Interest and the legal provisions related to data protection - and if the Contracting party has informed the Service provider thereof - the related internal regulations of the Contracting party.
21. Vis major
Any reason or circumstance (e.g.: war, fire, flood, rigours of weather, power shortage, strike) beyond the control of the party (vis major), excuses any party from performing the obligations set in the Contract until this reason or circumstance exists. Parties agree to do everything in their power to limit the possibility of these reasons or circumstances occurring to the minimum and to remedy the damage or delay caused by them as soon as possible.
22. Jurisdiction, governing law
To the legal relationship between the Service provider and the Contracting party provisions of the Hungarian Civil Code shall apply. In any legal dispute arising from the service contract, the court authorised at the location where the services are provided is declared to have competence in handling the issue.
23.1. Refferals and Links
23.5. SSL secure